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Services

Home Networking

Set up wired and wireless networking
Extend the range of your existing wireless network
Program routers and switches for your network
Set up wireless security for your home network
Connecting other wired and wireless devices to your network – printers, storage devices, etc.

Computer Consulting - Training, PC Repair and Upgrades, Virus and Performance Issues

Consulting on technology – what pc, printer, or router should I purchase and how do I use it, etc.
Training – Microsoft products – Word, Excel, Powerpoint, Publisher, Project, Visio. Graphics programs – how to import graphics into presentations, graphic file size conversion, attaching graphics to emails in order to be able to email them within the 10mb limits of most email systems, Facebook, Backups – what, how, and how often, Scanning pictures, Kindle books – and other audio devices, I Tunes and music programs.
Upgrades – Memory upgrades, hard drive upgrades, etc.
Repair/replacements – broken keyboards, broken lcd screens on laptops, etc.
Virus and Performance Issues – virus removal, performance tune-up to speed up computer performance.

Internet and Telecommunications Consulting

Internet carrier and telephone expense analysis – what are my options, and what would the cost savings and benefits be to move from one carrier to the next?
How much internet speed do I actually need?

Cellular Consulting

What are my options for cell phone service, and what are the costs?
What device should I get in order to get email and internet on my phone?
How do I set up a Bluetooth headset to work with my cell phone?
How do I use my smartphone?

Business Services:

Phone System Programming

Avaya - all types - from Partner, Legend, Definity Prologix, Definity G3R, S8300, S8500, IP Hardphone and IP Softphone, IP Agent for call centers, Trunks, Dial Plan upgrades, ARS Routing, etc. (Over 10 years of programming experience)
Also have experience in programming the following systems - Mitel, Nortel, Comdial, Executone, and Intertel.

Autoattendant (voicemail) programming
- Avaya Intuity Audix, also dual language menu prompts.

Telecommunications/Data/Cellular Billing Analysis

Have an extensive background in analyzing AT&T Voice and Complex Data billing - including Frame Relay, EVPN, Private Line, etc. Local Carriers including carriers in Brazil, South Korea, Poland, Slovakia, Belgium, Germany, and Italy - as well as the majority of US Carriers. Have extensive proven results for cost savings, or contract negotiations for lower rates.

IT Project Management

Have PMP Certification (Project Management Professional), Microsoft Project experience, and extensive experience in managing results-driven technical IT Projects - at our under budget and at or under schedule with little or not downtime.

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